Refund policy

Refund Policy

We are committed to ensuring the satisfaction of our customers, if your ecommerce site is not functional within 90 days of launch date then we will fix it at no charge or offer you a full refund. While we do not offer automatic refunds on our packages and service fees, we are open to considering refunds on a case-by-case basis. 

Refund Eligibility
1. Request Window: Refund requests must be submitted within 30 days of the purchase date.
2. Approval Process: Each refund request is subject to an internal review to ensure it meets our criteria for a refund.
3. Service Usage: Refunds are generally not granted for services already fully utilized or for partial use of a service. However, exceptions can be made at our discretion in certain circumstances.

How to Request a Refund
To initiate a refund request:
1. Contact Us: Reach out to our customer service team via Support@erobre.com
2. Provide Details: Include your order number, the date of purchase, and a brief explanation of why you are requesting a refund.
3. Cooperation: We may require additional information or feedback on your experience to process your request.

Processing Refunds
1. Approval Notification: If your request is approved, we will notify you via email or your preferred method of contact.
2. Refund Method: Refunds will be processed to the original method of payment unless otherwise specified.
3. Processing Time: Please allow up to 10 business days for the refund to be processed.

Limitations
- Refunds are at the sole discretion of Erobre.
- Requests that do not meet our policy guidelines will not be eligible for a refund.
- We reserve the right to modify this policy at any time without prior notice.

We value your business and are committed to your satisfaction. If you have any questions or concerns about our refund policy, please do not hesitate to contact us.