Frequently Asked Questions (FAQ)
1. What platforms do you specialize in?
We specialize in Shopify and Shopify Plus.
2. How long does it take to design and launch an e-commerce platform?
All of our design is custom but on average it usually takes approximately 90 days.
3. What's included in your management services?
We offer a wide range of E-commerce, Marketing and Advertising related platform management services.
4. Do you offer custom design solutions?
Yes, we offer custom template-based designs.
5. How do you handle data security?
All of our customer and payment data is encrypted.
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What kind of support do you offer?
We offer 24/7, chat support and email support packages.
7. Can you integrate third-party apps and plugins?
Yes we have experience in CRM, email marketing, payment gateways, POS and Marketplace integration.
8. Do you provide training on how to use the platform?
Yes, platform user manuals and training videos are available.
9. What are your pricing models?
We offer fixed priced packages, paid in monthly installments.
10. Do you offer any performance guarantees?
Yes, Uptime and speed.
11. How do you handle website maintenance and updates?
- Scheduled maintenance, emergency fixes, etc.
12. What's your process for handling bugs or issues?
- Reporting system, turnaround time, etc.
13. Do you offer SEO services?
- On-page, off-page, etc.
14. Can I see some case studies or examples of past work?
- Portfolio availability.
15. What happens if I want to terminate the contract?
- Exit strategy, data migration, etc.
16. Do you offer any post-launch analytics and reporting?
- KPI tracking, monthly reports, etc.
17. How flexible are your services as my business grows?
- Scalability options.
18. Do you have any industry-specific expertise?
- Fashion, electronics, etc.
19. What sets you apart from other e-commerce platform design and management services?
- Unique value proposition.
20. How do I get started?
- Initial consultation, contract details, etc.